Return Policy
At Plinkoplay, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return policy to address your concerns.
Eligibility for Returns
Our return policy applies to all purchases made directly from our website. To be eligible for a return, the following conditions must be met:
- The game must be unused and in the same condition that you received it.
- The game must be in its original packaging.
- You must provide a receipt or proof of purchase.
- Returns must be initiated within 14 days of the purchase date.
Non-Returnable Items
Several types of goods are exempt from being returned. These include:
- Gift cards
- Downloadable software products
- Some health and personal care items
How to Initiate a Return
If you need to return a product, please follow these steps:
- Contact our customer service team at sale@plinkoplay.uk to request a return authorization.
- Provide your order number and the reason for the return.
- Once your return is approved, you will receive instructions on how to send back your item.
- Pack the item securely in its original packaging and include all documentation.
- Ship the item to the address provided by our customer service team.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at sale@plinkoplay.uk.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sale@plinkoplay.uk and send your item to the provided address.